FTC

Information on the Fair Debt Collection Practices Act

CFPB

Information on how to submit a consumer complaint

Experian

Information on your credit score & how to maintain your credit

Do you have questions?

At Assigned Credit Solutions, we understand your questions and concerns.  We have provided answers to some of the most common questions we encounter.  You may also contact us directly for any questions regarding your account.    Please visit the websites below for additional information on your rights and responsibility.

How can I get in contact with ACS?

There are several ways to get in contact with us.  Navigate to the Contact Us page for our mailing address and phone number.  You may also fill out our contact form to send us an email message.   You can make a payments to your account through our website using the links provided.  You can also make payments by calling our office or mailing a check or money order.  Please have your account number included with your payment for reference purposes.

What should I do if I don't like the way I am bring treated by an ACS respresentative?



The quality of your experience with our company is important to us.  Please be aware that all of our calls could be monitored and/or recorded for compliance.   If you feel like you have been treated unfairly, please call our office and ask to speak to a manager.  Or fill out a complaint form on the Contact Us page using the "Tell Us" button.   The owner is copied on and will respond directly to all submissions.  You may also visit the CFPB website to submit a formal complaint. 

Where can I check my credit and how can I get tips on how to improve my score? 

 

There are several websites that can provide information on how to check your credit.  Experian, TransUnion, and Equifax will display various types of information on credit management, credit score checking, and credit education information.   

What are my rights as a consumer?

You can visit the FTC website to help better understand your rights  as a consumer.   The Fair Debt Collection Practices Act was enacted in March of 1978 to protect the consumer from abusive and deceptive methods of debt collecting.   If a debt collector is contacting you, a best practice would be to verify your identity with the collection agency in relation to the debt.  It is also within your right to request validity of the debt.   Any telephone call within 30 days of receiving a letter will not be deemed to invoke certain rights in the initial letter which require that a consumer excercise such rights in writing.

If I do not wish to be contacted by ACS (or another collection company), what steps should I take?

It is imperative that you let ACS or the collection company know that you wish to cease all communications.  If your account is with ACS, please click on this link for the formal Cease and Desist request form.  Someone will be in contact with you if needed.  You may also send a cease and desist letter to ACS by regular mail, certified mail or overnight mail.

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